Studio Policies
We value ALL of our guests. Below are the studio policies. We ask that you please read and follow them in order to make your experience as amazing and pleasant as possible.
Sick Policy
Prior to your appointment, guests will be emailed and asked to sign a Covid-19 liability waiver. The waiver MUST be signed to secure and confirm the session.
Please limit baggage to only your essentials.
We ask that if you are sick which includes:
a cold
fever
flu
OR
If you have the onset symptoms of an illness such as:
nausea
vomiting
diarrhea
high fever
chills
If you or anyone has been sick in your household within 30 days please reschedule your appointment.
We ask that you PLEASE reschedule your appointment at least 12 hours BEFORE the scheduled appointment. You will NOT be penalized.
If do you arrive for your appointment with ANY symptoms of an illness, you will be asked to reschedule your appointment and WILL BE CHARGED YOUR FULL SERVICE RATE. This is for your well being as well as the health of our staff and guests.
How to Prepare Your Hair for Your Session
New guests, visiting for the first time, are asked to prepare their hair prior to your salon appointment by detoxing your curls with The Curl Detox as explained on the New Guest Page.
Please arrive with hair that has been shampooed 3 days prior to the scheduled service in either, a COMPLETELY DRY Wash & Go, loose Twist/Braid set, or blow out/Silk press, ready for the service(s) that are being requested.
Please do not pull the hair up in a puff, hair tie, scarf, etc. Also, please make sure you follow instructions. If hair requirement is NOT met, the detangle fee will AUTOMATICALLY be added, or the service will be rescheduled and charged the FULL NO SHOW FEE. The detangling fee is an additional charge of $65 per half hour, for any hair that needs additional detangling services.
New and Existing Guest:
New Guest are guest that have NEVER been serviced at Wesley Styles NYC and Guest that have NOT visited the studio in 5 months or MORE. They are considered NEW GUEST and must schedule from the NEW GUEST menu.
Existing Guests are guests that have daily, monthly, or quarterly pre-booked on going sessions.
Arrival & Extra guests
We ask guests to please arrive at your session time no sooner than 15-20 minutes earlier. When you arrive, PLEASE text, to ensure we are ready, and then you will be asked to come upstairs.
Our waiting area is very cozy, please bring ONLY YOURSELF, NO GUESTS to the appointment. We DO NOT ALLOW CHILDREN or GUESTS WHO ARE NOT BEING SERVICED in the salon at any time. We cannot ensure their safety in a professional environment. We also do not want to compromise the relaxation of our other guests.
How to schedule an Appointment?
To schedule an appointment, click on the service you are interested in. You’ll be taken to the reservation website, Vagaro.com (you can also download the FREE app on your mobile device). Select the service(s) from either The New Guest menu or Existing Guest menu, the day and time, and then proceed with creating an online profile.
Lateness
Guests will be given a 10 minute grace period. I understand things can occur, but with time being of essence, it will be difficult to accommodate lateness.
Accommodating late guests in our “new normal” will be impossible without disrupting every other guest scheduled for the day, will cause a delay in the entire days schedule, will result in a shortened and expedited service. Any guest arriving after the 10 minute grace period will have to be rescheduled and will incur a 50% service fee.
Professionalism
We ask that guest please do not talk on their phones or eat.
For Health and Safety standards we are unable to use outside products, unless prescribed by a doctor.
Correspondence
The best correspondence is via EMAIL at: Tamika@WesleyStyles.com and/or TEXT: 917-243-1836.
Appointment Confirmations
Guest will receive an email AND/OR text confirmation via the Vagaro reservation, booking website/app, and will NEED to confirm 24 hours before the appointment.
If a confirmation is NOT received in 24 hours, the appointment will be cancelled and made available to guests on the waiting list. It is YOUR responsibility to remember your appointment dates and times and inform us if your contact information has changed.
Cancellations
We understand how necessary schedule adjustments are: therefore, in consideration of our clients and our technicians, please allow a 24-hour notice of any cancellation. Cancellations made after 24 hours will be charged the FULL service price.
No Shows
No shows will be charged 100% of the FULL service rate. In the event you miss two consecutive appointments without contacting the salon, you will be unable to schedule future appointments.
Rescheduling
Rescheduling your appointment can be done at our reservation system Vagaro, via the app, or website.
Color Analysis Consultation and Color Services
Color analysis consultations are separate appointments that help determine if a guest is good candidate for color. The analysis gives guest the ability to ask questions, obtain an understanding of the color process, maintenance, strand and patch test.
Color analysis consultations must be performed at least 1 week, prior to the color service. Guest that do not schedule a color analysis consultation will automatically receive a declined appointment notification, and be scheduled for the color analysis.
Color services CANNOT be done the same day as a beauty or color analysis, and are not offered to New/First Visit Guest.
Photos
We want to be able to showcase the wonders of textured hair and our amazing guests, so we ask guest to please consent to having their images taken, for BEFORE and AFTER, as well as for potential marketing photo shoots. Guests reserve the right to deny any photography or videography while at our shop. Should you agree to have photography/ videography taken, we reserve the right to display it.
We also ask that you do NOT film or take photographs while in the studio WITHOUT permission, for the protection of our clientele, staff, and our proprietary methods.
Contact
All online appointments are required to submit mobile number, as well as a current credit/debit card number in the space provided in order to book an appointment.
Service Satisfaction
In the event that you are not satisfied with your service, I ask you to please contact me within 7 days of your original appointment to receive a complimentary re-do service (instances may vary).
I would like every opportunity to meet and exceed your expectations, as I value you as a guest.
